Find your warranty

Mali is delighted you have chosen a timepiece from its collection, which lives up to the brand’s established know-how, based on research combined with technical excellence and timeless elegance.


The warranty is only valid if the warranty certificate enclosed with your Mali® watch upon purchase is fully registered on the Mali website as indicated on the warranty card

Mali Living Ltd, will not accept under warranty any watch which do not match these conditions.


  • Battery life;
  • Normal wear and tear (such as scratches on the case and/or glass; alteration of the colour and/or material of cases, straps, bracelets and chains made of leather, textile, rubber or any other non-metallic material; the PVD coating; the colour of bronze);
  • damage to any part of the watch resulting from unsuitable/improper use, neglect, carelessness, accidents (knocks, dents, crushing, glass breakage, etc.), incorrect use of the watch, or failure to follow the instruction manual;
  • harm of any nature whatsoever resulting directly or indirectly from using the Longines watch or from any operational failure, defect or lack of precision in the watch;
  • a Mali watch having being handled by a non-approved person (for example, for the purposes of replacing the battery or carrying out servicing or repairs) or having been altered from its original state other than under the supervision of Mali Living authorised technician.

Any other claims against Mali Living, for example for any kinds of damage or harm other than those set out in this warranty, are expressly excluded, excepting statutory rights that the purchaser can assert against the manufacturer.





Nairobi, Kenya


+254 700 861 151


Mon - Fri: 8 AM - 6 PM

Sat: 9 AM - 4 PM

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